We hope you’re completely satisfied with your purchase, and as excited with your clothes as we are. However, if for any reason you need to make a return or exchange, we are here to assist. We accept any item as long as it adheres to our RETURN OR EXCHANGE POLICY guides. Please read on for further details:

Start your Return

FOR EXCHANGES:

1) Unfortunately we do not offer online exchanges. You may return the item and reorder the correct size.

2) Exchanges can be made within 10 days of purchase.

FOR RETURNS:

In order for an item to be returnable, (minus the $7.99 fee) it needs to be:

1) Unworn

2) Unwashed

3) Clean

4) Have all tags attached

5) Not marked discounted or final sale

If your item meets the above terms, it  can be returned within 7 days of the delivery date, for a refund, or within 10 days of the delivery date for credit.

The following items are not returnable:

 An item that is:

 1) Shipped internationally.

 2) Washed

 3) Dirty

 4) Ruined

 5) Missing tags

 6) Marked as discounted or final sale

 7) All merchandise accessories

 8) If after 7 days from delivery date, (or 10 days from the delivery date for credit.)

Important note: Please check your items carefully before returning, if we receive it damaged or with stains etc., we will need to assume it was sent by you that way. If you receive an item that is damaged, please take pictures and contact us right away.

TO START A RETURN:

For Online purchases that are returned to our warehouse by mail please do the following:

1. Enter your order details in email, including your order number and email address associated with your purchase to start the return process. Enter a reason;

2. Print out the label as directed. Identify which items you are returning, and affix the label to your package.

3. Ship your return with our designated label via USPS or other shipping methods.

You’ll know your return is complete when you receive an email with the label. If you do not see it in your inbox, please check the spam folder.

IMPORTANT INFORMATION:

Refund/credit timing:

We process all returns within 10-14 business days. If that time has passed, and you did not yet receive a refund, please reach out to us.

Refunds are processed as follows: The full amount minus a return fee of $7.99 per order placed will be refunded through your original method of payment. All returns of 10 items or more will be subject to a $15.99 restocking fee.  Shipping costs are not refundable. Please allow 10-14 business days for returns to be processed.

Returns that do not follow our easy return process will not be refunded.

leyoyoshopping maintains the right to deny returns in any of the following situations:

Unsatisfactory condition of an item, returns sent to the wrong address, returns past the allotted time, items that are ineligible for return, items without its tags attached, or returns made without filing for an official return using our designated label and process.

PAYMENT POLICY AND ADDITIONAL INFORMATION:

Our checkout process is securely encrypted with a 128-bit SSL certificate. Your sensitive data such as credit cards and contact info are securely held without any compromising factors. 

We are not responsible for lost or stolen packages after delivery is confirmed. You are responsible to file a lost/stolen package claim with USPS/UPS. Once you file the claim, please contact us.

Deliveries during holiday season may take longer than usual. Please wait a few days before filing a lost/stolen package claim.

You will be notified by email regarding unavailable items. We will ship the remainder of your order and issue a refund for the missing item.

 For any clarifications or questions not addressed on this page, reach out to sale@leyoyoshopping.com